Privacy Policy

1. Who are we?

The services, websites, and applications are provided by the company Charly Paper, whose registered office is located at Place de Jamblinne de Meux 13/5 – 1030 Schaerbeek – Belgium, registered with the Crossroads Bank for Enterprises under number 1020534228, VAT number BE 1020534228, and reachable by telephone at +32 (0)2 374 93 33 or by email at hello@charlypaper.com.

Charly Paper acts as the data controller within the meaning of the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

2. What personal data are collected?

In the course of its activities, Charly Paper may collect and process various categories of personal data:

• Identification data: last name, first name, address, language, nationality.
• Contact data: email address, telephone number, postal address.
• Transactional data: order history, payments, invoicing.
• Browsing data: IP address, cookies, consumption habits on the website www.charlypaper.com.
• Data arising from interactions: participation in contests, responses to surveys, newsletter subscriptions.

3. Purposes of processing

Your data are processed in order to:

• Process your orders, deliver your products, and provide after-sales service.
• Respond to your contact or information requests.
• Manage customer relationships and invoicing.
• Improve service quality, carry out statistical analyses, and conduct market research.
• Inform you about our activities, new products, promotions, and events (where you have given your consent).
• Comply with our legal obligations (for example, accounting and tax obligations).

4. Legal bases for processing

Charly Paper processes your data on the following legal grounds:

• Performance of a contract: for the management of orders, payments, and services.
• Legal obligation: to comply with applicable legislation (accounting, tax, security).
• Legitimate interest: to improve our services, ensure system security, and prevent fraud.
• Consent: for the sending of newsletters and marketing communications.

Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to such withdrawal.

5. Data retention period

Your personal data are retained only for as long as necessary to achieve the purposes pursued:

• Order-related data: retained for the legally required retention period (e.g. tax obligations).
• Marketing data: retained until you withdraw your consent or for a maximum period of five (5) years.
• Browsing data (cookies): retained in accordance with the duration defined in the Cookie Policy.

6. Data sharing

Your data may be shared with:

• Authorized personnel of Charly Paper.
• Technical service providers and processors (hosting provider, payment service provider, logistics provider, etc.).
• Public authorities where required by law.

No data transfers outside the European Union take place without appropriate safeguards in accordance with the GDPR.

7. Security and confidentiality

Charly Paper implements appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, misuse, or disclosure.

If you have an online account, you are responsible for maintaining the confidentiality of your login credentials and for their use.

8. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access: to obtain confirmation as to whether your data are being processed.
• Right to rectification: to correct inaccurate or incomplete data.
• Right to erasure: to request the deletion of your data (subject to conditions).
• Right to restriction: to temporarily restrict the processing of your data.
• Right to object: to object to the processing of your data, in particular for direct marketing purposes.
• Right to data portability: to receive your data in a structured, commonly used format and to transmit them to another data controller.

To exercise your rights, please contact Charly Paper at hello@charlypaper.com.

You may also lodge a complaint with:
Belgian Data Protection Authority (DPA)
Rue de la Presse 35, 1000 Brussels
https://www.autoriteprotectiondonnees.be/

9. CookiesCookies anchor

The website www.charlypaper.com uses cookies to improve the user experience, analyze traffic, and offer personalized content.

You may configure your preferences at any time via the cookie banner or consult our Cookie Policy:

10. Changes

Charly Paper may amend this Privacy Policy at any time in order to comply with applicable legislation or to adapt its internal practices.

The applicable version is the one published on the website www.charlypaper.com at the time of your use.